Customer Service

This Level 2 Customer Service course will help you to develop your knowledge, enhance day-to-day interactions with customers, and boost your CV.

£35.00

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Customer Service

Description

This Level 2 Customer Service course will help you to develop your knowledge, enhance day-to-day interactions with customers, and boost your CV.

Training for the Customer Service Certificate is based around six key areas, and we’ll help you put together the right modules from each area to fit the job you do and the way you want to develop your career:

  • Customer service essentials – understand your organisation’s approach to customer service, the importance of your appearance and behaviour, and how to deal with the complaint and respond appropriately to questions and comments.
  • Communicating with customers – how to prepare written communications, listen to your customers and interpret body language.
  • Problem-solving – discover how to respond to customer queries and complaints appropriately, deal with difficult and dissatisfied customers and record and analyse data from complaints to identify recurring problems.
  • Relationship building – find out how you can exceed your customers’ expectations.
  • Continuing improvement – carrying out a self-assessment and working with others to improve the performance of you and your business.
  • Using information – how to gather, store, and process accurate customer service information lawfully and securely.

Who is this course for?

This course is designed for people who want to work in customer service.

Entry requirements

Minimum Level 2 literacy and numeracy requested.

Course dates and time:

February: 18/02/2022             August: 19/08/2022

April: 22/04/2022                    October: 21/10/2022

June: 17/06/2022                    December: 09/12/2022

Course length: 1 day / 12 pm to 4 pm.

Class size: Max 10 (average class size 5-8)

Minimum age: 18

Successful candidates receive a Customer Service certificate.

More information at the reception of the college.

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